THANK YOU FOR LOOKING OVER OUR FAQ’s

Here you will find answers to a range of questions we get asked regularly.The information below also covers some of our process and further sets expectations.
We work really hard and take what we do seriously, so we appreciate respectfulness of our policies and Terms Of Service.

BESPOKE BRANDING

PROCESS / PREFERENCES

Custom Logo Design will take circa 1 – 2 weeks. Branding Suites may take anywhere from three (3) weeks and more to complete depending on all of the inclusions chosen. I let you know my availability prior to payment of your deposit to ensure timeframes are suitable for both parties, then you will be added to my work queue. I work with several clients at a time, all of whom have various timeframes for project completion. Clients are to advise of any urgent deadlines.

It is extremely unlikely that this will happen if you resonate with my style and love what you see in my portfolio. Communication is key, which is why the answers you provide in our design questionnaires are crucial pieces of the puzzle.  We will be working together throughout the process, and I get to know what you want, and use my experience. An initial round of concepts/ideas is presented, then you have the opportunity to chose the design that speaks to you the most and let me know any revisions to the chosen design. This ensures satisfaction with the finished designs.

Branding packages have varied options, they can include mood boards, brand boards, style sheets, web design, blog design, logo design, patterns, business cards, thank you cards, rubber stamp design, media kits, brochures and/or ribbon.

PREMADE BRANDING

PROCESS / PREFERENCES

WEB DESIGN

WORDPRESS / DOMAINS / HOSTING / DESIGN PROCESS

Yes, absolutely! Your WordPress Website is able to be self-managed so you don’t have to rely on a Web Designer for minor updates. Upon handover of your website, I provide a comprehensive and personalised tutorial of each individual website that includes how to update content; add new pages, images, publish blog posts and/or products, etc.

A custom website will take anywhere between 5 to 12 weeks from start to handover. I only schedule a minimum of clients per month to make sure I can dedicate quality time to each project. Of course, timeline also depends on how responsive a client is. I advise of my next available start date once I recieve the completed WEBSITE QUESTIONNAIRE. We do not begin until all content is provided in advance via Dropbox.

Great question. This means you want your website to run at maximum efficiency. Any Website requires ongoing maintenance to keep it functioning without any loss of speed and function. I care about your website’s efficiency too (and especially if you run an Online Store as it works hard for you!) so I’ve set up Love + Care Website Maintenance plans For Premade-Website Clients; simply purchase your Love + Care hour(s) starting at $80. Bespoke Clients are by agreement only. Maintenance once a month is ideal, but if you extend it out to every 2 months that will suffice to keep your website performing like a rockstar.

A 50% deposit is required for commencement. The remaining 50% is to be paid just prior to the site going live or within 7 days of finalisation of the project on our end, whichever comes first. If you’re booking in advance a 50% deposit is still required to reserve your spot. An invoice will be emailed from our accounting system.

You will need to provide all the copy for your site (this means all of the words, we do not write the content, you do!). Copy is to be provided in a text document. You also need to provide the images to go on your website. We need high resolution images that are large enough in size to allow for retouching and editing. Please ensure that the images you provide are not copyright to someone else. Most of our clients hire a photographer/stylist to specifically shoot photos for them. We recommend you source your own Copy Writer if you do not know how to write your own copy, and a professional Photographer or royalty-free stock images. Remember, professional and good quality images sell products and services. Great images are especially vital for product display as buyers have no way of being able to touch & see the product in person prior to purchase.

When you complete the NEW WEBSITE QUESTIONNAIRE form, be sure to mention the details in the questionnaire. We’ll discuss the extra functionality and will provide a custom quote. From the 1st of January, 2017 our updated Pricing List will be provided and additional work outside of the original scope of work is always agreed upon before commencement.

SEO

SEARCH ENGINE OPTIMISATION

We only offer basic on-page SEO.  We will install the most used plugin for SEO by Yoast for WordPress as part of our website development and will complete basic configuration (titles, descriptions and metatags) and submit your sitemap.xml to Google Webmaster. In the event of a Website Migration we will set up permanent 301 redirects to sustain your existing SEO . Because this is such a specialist field we recommend using an SEO expert if your budget allows, as you can expect to pay upwards of $500 p/month ongoing fees for legitimate (white-hat) and tangible SEO and SERP results.

PRINTING

PRINT PRODUCTION / ORDERS / DELIVERIES

As of 2017, we will not longer be liaising or ordering printing on anyone’s behalf. We can recommend Printing Companies in Australia and overseas. It is up to the client to arrange their own printing. We provide the press production source files that you then provide to the Printing Co.

MANNERS

PROJECT MANAGEMENT / GENERAL COURTESY

No. We want to get your designs completed as fast as you do and we do that by being as resourceful as possible with our time! Therefore email is our method of communication, we’re very responsive and it assists to keep projects on track. We email only during business hours Monday through Thursday. Fridays are our uninterrupted design days. We work diligently to keep our prices reasonable by designating certain hours to each client, we are not full-time employees. Please determine your comfort level with this policy before proceeding with your project(s).

To ensure that each client leaves their project with a feeling of accomplishment in a happy place and excited that their branding and/or website looks amazing and achieves it’s purpose; it’s ideal if we’re a good fit.

If you love chic, beautiful design, are commited to success, are ready to trust my experience and value thoughtful courtesies like ‘please’ and ‘thank you’, then we are a good fit!  Results speak for themselves when the space to create is given. As a Designer I love and cherish what I do and I want it to stay that way.  As a client you need to get return of investment (ROI), a great working relationship and quality design.

As part of our policy we expect general courteous and respectful communication. We do not work with nasty, demanding, imperious or otherwise unpleasant clients.