GENERAL

No, we do not.  All communication is strictly limited to email only during business hours Monday to Friday, we are busy designing for our clients (who are based all over the world), and for the very reason that emails create a paper trail for our records to help during any phase within a project. Please determine your comfort level with this policy before proceeding with any deposit. We are readily available via email and are very responsive, allow between 1 – 3 business days for a response.

“There are three responses to a piece of design: yes, no and WOW!” At Tres Chic Studio Co. we aim for that powerful, visceral reaction to visual images whilst equally prioritising functionality. We offer quality through thoughtful design and professional design. Even though we now offer only our Premade Design Collection, we still customise the experience, especially for those who know the value of great design, and what it does for their business.

BRANDING

WE NO LONGER OFFER CUSTOM BRANDING SERVICES / CHECK OUT OUR PREMADE BRANDING COLLECTION

WEB DESIGN

WE NO LONGER OFFER CUSTOM WEB DESIGN SERVICES

PROJECT MANAGEMENT

TURNAROUND TIMES/ PAYMENTS / DESIGN WORK

Under Copyright Law, it is illegal for us; the designer, to supply fonts to clients as the copyright ownership belongs solely to the Font Creator.  Any requests for specific paid fonts that we do not already have in our Design Toolbox will need to be purchased by the client. Designer may use commercial fonts in designs and it is up to the client to purchase the license for his/her own use if desired.

It is the responsibility of the Client to thoroughly check and ensure all information, such as copy, images, legal requirements, trade-marks, patents and copyrights are correct. Written authorisation/approval is required to ensure final design delivery. Tres Chic Studio are not responsible for any errors, either content or otherwise, found after the approval stage.  Fees apply for revisions to designs thereafter.

Please note that the colours you see on the screen may slightly differ from when you print the artwork. What you see online is a close representation but may possibly vary based on monitor and printer quality.

We only provide digital, customised items, therefore, we cannot accept returns, exchanges or issue refunds.

We use Dropbox to upload files so you can download them in their original format and file size. We do this because attaching and sending via Etsy will sometimes change the file size and resolution.

Information is current as of last update: January 2017.